DEPOSIT/REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to reserve your reservation. Full deposit will be required to hold your reservation once we confirm your booking date and time. Any cancellation is subject to a $25 cancellation fee. There will be a 50% cancellation fee for all parties or events canceled within 30 days of your planned event. NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event to another date should cancellation be necessary. A $25 rebooking fee may be assessed to postponement/date change within 14 days of your planned event.
PRIVACY POLICY:
Middle Georgia Game Trailer is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL SURCHARGE:
Our general service area is a 50-mile radius from Kathleen, Georgia. There are no travel fees for the first 30 miles, but must add a fuel surcharge fee when we travel beyond 30 miles to an event. See our Service Area page for coverage areas.
BAD WEATHER:
The Middle Georgia Game Trailer mobile game theater is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. Usually this just means we will not be able to open up the outside TVs. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rain or snow, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or other strong weather event) please contact us to begin the rescheduling.
SUPERVISED CHILDREN:
Middle Georgia Game Trailer does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY:
Neither Middle Georgia Game Trailer nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients guests. Neither Middle Georgia Game Trailer nor its employees assume any responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
FOOD/DRINK:
Middle Georgia Game Trailer does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may use these on our Facebook page or our web site. If you do not want our Game Coach taking these pictures or posting them on Facebook or our web site, please notify the Game Coach prior to the start of the party.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. They tutor, inspire and entertain. Tipping for good service is greatly appreciated, but not required.
OUR TRUCK/TRAILER:
When the Middle Georgia Game Trailer pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is long and we will need a minimum of 55 feet of space to maneuver and park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
ONLINE GAMING:
Online gaming (such as Fortnite) requires internet access and depends on online services we have no control over, therefore we can not guarantee access to online gaming or specific online games/services. We do have a mobile hot spot, and we carry a 300′ Cat5e ethernet cable that we can use to connect to your internet, if you want, by simply plugging it into your home internet router. Connecting to your internet will generally provide for a better online gaming experience allowing us to run more TVs online. Connecting to your internet is entirely your decision and neither Middle Georgia Game Trailer nor any of its employees shall be responsible for any damage to property resulting from a request by the client to run our cat5e cable inside the house and/or connect to the client’s home internet.
In Game Purchases:
Many online games (such as Fortnite) allow for in game purchases. All such purchases are strictly prohibited. This includes (but is not limited to) real world currency and/or “V-bucks” and other such “virtual currencies”. If someone at your event makes a purchase We will inform the client/host as soon as we know about it. Reimbursement of the amount spent will be required, with the minimum charge being $15 for virtual currency spent. This matter may be resolved at the time of the event by the guest or parents responsible for the purchase. If the matter is not resolved before we leave the event we reserve the right to charge the client’s credit card for the amount owed.
VIDEO GAME RATINGS:
Our Game Coach will not play any “M” rated or higher game in the video game theater without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.
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